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Crystal
Golightly
VP Customer Experience and Operations
ARInsights
Crystal Golightly is the VP of Customer Experience and Operations at ARInsights, the leading provider of analyst relations solutions. With over 17 years of experience in customer experience and operations, Crystal is a passionate leader focused on driving client value, satisfaction, and retention. She oversees strategy and execution across customer success, service, and support, aligning cross-functional teams to meet key growth and revenue goals. With a background in both customer success management and product marketing, Crystal bridges customer insight with product and sales strategy. She is also an active member of IIAR and Chief, supporting professional development, industry best practices, and inclusive leadership.
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21 August 2025 14:00 - 14:30
Beyond magic quadrants: How to leverage analysts across your entire GTM strategy
Most product marketers think analyst relations begins and ends with getting placed in a Magic Quadrant or Wave report. They're missing 80% of the strategic value. Industry analysts aren't just report writers—they're market intelligence engines, competitive strategists, and revenue accelerators hiding in plain sight. This session reveals how forward-thinking product marketing teams are embedding analyst insights into every stage of their go-to-market strategy, from initial market research through customer expansion. You'll discover the hidden analyst touchpoints most PMMs never consider: how analysts can validate your ICP before you build personas, provide competitive intelligence that shapes your positioning, and offer third-party credibility that shortens sales cycles. Drawing from Crystal Golightly's experience supporting hundreds of technology companies through ARInsights and hosting the popular #ARChat podcast, and Chris Manfredi's hands-on expertise building strategic AR functions at Sprout Social and Cognizant, this session combines broad pattern recognition with practical implementation wisdom. Whether you're launching a new product, entering a new market, or trying to differentiate in a crowded space, you'll leave with a practical framework to transform analysts from occasional report contributors into strategic GTM partners who drive measurable business impact at every funnel stage.