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Russell
Duncan
Director, Product Marketing
JLL
Russell is a lifelong CRE Tech and PropTech professional who is passionate about enabling people and organizations to create spaces that enrich the lives of those who use them. As a product marketer, Russell helps organizations realize the power and benefit of technology and data to enhance the built environment through a human value-centered approach. He is a self-described serial observationist who is intrigued by exploring the subtext of spatial interactions and connecting them to the lived experience. Prior to joining JLL Technologies, Russell worked at Alteryx, Apto, and Digital Map Products (Lightbox)
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18 February 2026 13:30 - 14:15
Panel | Rep buy-in decoded: What actually drives enablement adoption
According to HubSpot, only 52 percent of sales professionals use sales enablement content, which means nearly half of what PMMs create never shows up in real customer conversations. This panel will explore why enablement adoption breaks down in the field and what actually influences reps to trust, use, and rely on enablement content in live deals. Join us for a deep dive into the behaviors, incentives, and enablement approaches that consistently drive rep buy-in rather than passive distribution. Key takeaways - What truly drives rep adoption and what PMMs often overestimate or overlook - How to design enablement that aligns with rep workflow, pressure, and deal reality - Practical ways to earn rep trust before asking for behavior change - How to reinforce enablement so it becomes habit, not optional reading