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Taylor
Hodges
Executive Director, Corrigo Customer Success
JLL
Taylor Hodges is an accomplished Customer Success leader with over a decade of experience driving exceptional client outcomes. As Executive Director of Customer Success at JLL, Taylor spearheads initiatives that consistently elevate customer experience and profitability across the organization. Taylor has pioneered JLL's customer success methodology built on three essential pillars: Retention & Adoption, Expansion & Growth, and Advocacy & Ambassadorship. This framework has become instrumental in strengthening client relationships and delivering measurable business impact. Known for fostering deep partnerships across organizational boundaries, Taylor excels at uniting cross-functional teams to ensure clients achieve their strategic objectives and realize maximum value from JLL's solutions.
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18 February 2026 13:30 - 14:15
Panel | Rep buy-in decoded: What actually drives enablement adoption
According to HubSpot, only 52 percent of sales professionals use sales enablement content, which means nearly half of what PMMs create never shows up in real customer conversations. This panel will explore why enablement adoption breaks down in the field and what actually influences reps to trust, use, and rely on enablement content in live deals. Join us for a deep dive into the behaviors, incentives, and enablement approaches that consistently drive rep buy-in rather than passive distribution. Key takeaways - What truly drives rep adoption and what PMMs often overestimate or overlook - How to design enablement that aligns with rep workflow, pressure, and deal reality - Practical ways to earn rep trust before asking for behavior change - How to reinforce enablement so it becomes habit, not optional reading