23 October 2025 09:45 - 10:15
The win/loss loop: Connecting product, sales, marketing, and CS with one feedback engine
A truly impactful win/loss program powers a continuous feedback loop that connects your entire organization. This session will reveal how to transform your win/loss analysis into a single, unified feedback engine that informs and aligns your product, sales, marketing, and customer success teams.
We'll explore strategies for structuring your program to deliver cross-functional insights, establishing clear communication channels, and ensuring that every department understands and acts on the same intelligence.
Key learnings:
- Design a unified win/loss program that serves the specific needs of multiple departments, from product to sales.
- Establish clear processes and communication channels to ensure insights are shared and acted upon cross-functionally.
- Leverage win/loss findings to align product roadmaps, refine messaging, and improve sales training.