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Fiona
Finn
Director of Product Marketing
Jane App
Fiona is a Product Marketer that’s equally passionate about helping SMB SaaS companies find product-market success and coaching great humans into amazing Product Marketers. With a background of working in high-growth, vertical-specific software in Legal (Clio), Marketing (Unbounce), and now Healthcare (Jane.App), Fiona loves the challenge of differentiating products, brands and user experiences in competitive markets.
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23 October 2025 09:45 - 10:15
The win/loss loop: Connecting product, sales, marketing, and CS with one feedback engine
A truly impactful win/loss program powers a continuous feedback loop that connects your entire organization. This session will reveal how to transform your win/loss analysis into a single, unified feedback engine that informs and aligns your product, sales, marketing, and customer success teams. We'll explore strategies for structuring your program to deliver cross-functional insights, establishing clear communication channels, and ensuring that every department understands and acts on the same intelligence. Key learnings: - Design a unified win/loss program that serves the specific needs of multiple departments, from product to sales. - Establish clear processes and communication channels to ensure insights are shared and acted upon cross-functionally. - Leverage win/loss findings to align product roadmaps, refine messaging, and improve sales training.