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Mindy
Regnell
Head of Market Intelligence
Klaviyo
Mindy is a market & competitive intelligence leader building scalable frameworks to support global teams across geos, segments and product lines. Taking competitive beyond battlecards with product strategy & thought leadership. Non-apologetically a total geek about market/competitive intelligence, ecommerce, marketing automation, B2C vs B2B CRMs, SMS (genuinely love compliance), marketing legal claims, product strategy, win loss programs, cross functional collaboration and quilting. Hot takes include: market intelligence > competitive intelligence, good battlecards are long, not every competitor deserves a battlecard (seriously though aim for a lot less), AI for competitive is vastly overrated, companies of all sizes should have a dedicated CI/MI function (you won’t run out of things to do).
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23 October 2025 09:00 - 09:30
When win/loss fails: Misinterpreting data and its costly consequences
Win/loss analysis is hailed as a goldmine of insights, but its true value can be lost through flawed interpretation. This session will expose the common and often costly mistakes teams make when analyzing win/loss findings, from succumbing to personal bias to confusing correlation with causation. We'll explore how misinterpreting data can lead to misguided product decisions, ineffective sales strategies, and a failure to address the real reasons behind wins and losses. Attendees will learn how to identify these pitfalls and develop a more rigorous, objective approach to analysis that ensures their win/loss program delivers genuine, actionable insights. Key learnings: - Identify and eliminate personal and departmental biases that can skew win/loss findings and lead to false conclusions. - Differentiate between anecdotal evidence and actionable data trends to make more informed strategic decisions. - Develop a critical lens to spot common misinterpretations and ensure your win/loss program drives real business impact.